Returns & refunds

The thirty-day window

The window opens on the day the parcel is delivered and closes thirty days later. A return posted within the window is accepted even if it arrives after it, as long as you send us the tracking details on the day you post it.

If an order arrives in several parcels, the window for each parcel starts when that parcel is delivered.

Condition of returned items

Items must be unused, unwashed and in the condition they arrived in, with the original tags, packaging and any accessories. Trying something on is fine; wearing it out is not.

We inspect returns when they arrive. If an item comes back used, damaged or incomplete, we may refuse the refund or offer a partial one, and we will tell you why.

Starting a return

Write to support@kazimirazrafi.dev from the email address on the order, with the order number and the item you want to return. We will reply with the return address and a reference to put in the parcel.

Pack the items securely and include the reference. Send us the tracking number when you post the parcel so a lost return can be traced.

Refunds

Once the return arrives and passes inspection, we refund the price you paid for the items to the original payment method. The refund is issued within fourteen days of the parcel arriving with us, and your bank may take a few more days to show it.

The original shipping cost is refunded only when the whole order is returned, or when the return is our mistake.

Faulty, damaged or wrong items

If an item arrives damaged, faulty or is not what you ordered, tell us within thirty days with a photograph if you can. We pay the return postage in that case and refund the item and its share of the shipping in full, or send a replacement if it is still in stock.

Faults that appear later are covered by the consumer law of your country; write to us and we will work through the remedy with you.

Items we cannot take back

For hygiene and safety reasons we cannot accept opened beauty products, used cosmetics, perishable groceries, or anything marked as final sale at the time of purchase. Gift cards cannot be returned for cash.

If you are unsure whether an item can come back, ask us before you order.

Return shipping

Unless the item is faulty, damaged or wrong, you pay the cost of sending it back. We recommend a tracked service; a return that never arrives cannot be refunded.

Contact

Any question about a return goes to support@kazimirazrafi.dev with the order number in the subject line. We answer within two business days.