Shipping & delivery

Despatch time

Orders placed before the cutoff are picked and packed the next business day. Every order leaves within two business days of payment, and orders placed on a weekend or public holiday start counting on the next business day.

If an item turns out to be unavailable after you order, we tell you within those two days and refund it.

Delivery options

Two options are offered at checkout, and the price for each is shown there in your region's currency before you pay.

• Standard: expected two to three business days after despatch.
• Express: expected within twenty-four hours after despatch, on business days.

Tracking

A despatch email lists what left the warehouse and carries the courier's tracking number. You can also open the order from your account, where its status and tracking are shown.

Tracking can take a few hours to register after the label is printed; a number that has not moved yet is not a lost parcel.

Addresses

Check the address at checkout and in the confirmation email. We can change an address only before the parcel is packed; after despatch the courier decides whether a redirect is possible.

If a parcel is returned to us because the address was wrong or nobody collected it, we contact you to arrange redelivery. The original shipping cost is not refunded in that case.

Regions and customs

We deliver to the countries listed at checkout. If your country is not in the region menu, we do not currently ship there.

For a delivery outside the store's home country, import duties or taxes may be charged by the destination country. Where the checkout does not collect them, they are the recipient's responsibility.

Lost or damaged parcels

If tracking has not moved for seven business days, or a parcel arrives damaged, write to support@kazimirazrafi.dev with the order number and photographs of the packaging. We open a claim with the courier and send a replacement or a refund once the claim is settled; you do not have to wait for the courier to finish before we tell you what happens next.

Contact

Questions about a delivery go to support@kazimirazrafi.dev. Include the order number so we can find it without a second exchange. We answer within two business days.